IndustriesInsurance
The agent calls every policy approaching renewal.
“Why does the policy lapse at first renewal?”
Thirteenth-month persistency is audited, reported quarterly, and has been sliding across the industry. Everyone measures the number. Nobody measures the sentence the policyholder says when asked.
What this looks like
Heard on 31 of 400 lapsed policyholders
“Paying every year is fine. But at claim time they will find some reason to reject it. Everyone says so.”
translated from Bengali
96% of claims in this category were settled last year. That number has never been said on a renewal call.
| What turns up in the conversations | |
|---|---|
| 01 | never understood the cover |
| 02 | “the claim would be rejected anyway” |
| 03 | unexplained premium rise |
| 04 | the agent left |
| 05 | bought under pressure |
Your report puts a count next to every line. From your own policyholders, not a benchmark.
You’d be measured on
13th-month persistency
Compliance
IRDAI-aligned scripting and disclosure on every call, and the agent identifies itself as AI at the start. The full picture →
A pilot answers this question with your own policyholders. We call 500 of them. You get one full report in 30 days. Then you decide.