CANDEXAI
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Compliance

Your licence is the one at risk. Not ours.

When a regulated business outsources calling, the regulator holds the business responsible for what the vendor did. We’re built on that assumption.

If your calling partner breaks a rule, the fine comes to you. Not to them. We are built so that never happens.

Built for calling in India, not adapted for it.

TRAI

Promotional traffic on the 140 series, service and transactional on 1600. DLT-registered headers and templates. DND scrubbed every thirty days. No calling outside permitted windows.

Disclosure

Every call opens by identifying itself as an AI agent, and any caller can ask for a human at any point.

DPDP

Consent captured and logged with its purpose. Purpose limitation enforced in the pipeline. Erasure on request. Full immutable transcripts and audit trail, exportable.

Your regulator

RBI contact windows and mandatory human escalation for lending. IRDAI-aligned scripting and disclosure for insurance. Recording notice and retention rules for healthcare.

Five gates. Every call.

Every outbound call passes the same five checks, in order. Each one is logged, and the log is exportable for your regulator.

BEFORE ANY OUTBOUND CALL CONNECTS RegisteredNot on DNDRight hoursSays it's AILogged DLT headerchecked monthlyTRAI windowfirst sentenceand exportable If your calling partner breaks a rule, the fine comes to you. Not to them.

What gets kept

Consent, transcript, outcome and audit trail, stored and exportable. Erasure on request removes the person everywhere.

RECORD KEPT FOR EVERY SINGLE CALL EXPORTABLE When it happenedWhich numberConsent, and for whatWhich template It said it was AIFull transcriptWhat was decidedRecording, if on Who on your team saw itDeleted on request Nothing here is a feature. It is the evidence pack your regulator will ask for.

Send this page to procurement. Then ask us for the full evidence pack behind it.

Request our compliance pack