Support Agent
Deflect tier-1. Escalate smart. Keep CSAT high.
Trained on your knowledge base and order systems, the Support agent resolves tier-1 tickets instantly — order status, policies, FAQs, returns — and escalates edge cases to humans with full conversation context, sentiment tags, and suggested resolutions.
- 60% deflection rate
- 80% FAQs resolved
- 40% faster resolution
60%
Ticket deflection
Resolved without human touch
80%
FAQ resolution
From knowledge base alone
Go live in 24–72 hours after KB sync and integrations.
Live test
Hear this agent on a real call
Enter your number and we'll place a live outbound call — same voice stack your customers hear in production.
“Hello, this is a CandexAI Support AI demo call. I can answer FAQs from your help center 24/7. This simulates how we deflect tickets before they reach your team.”
Workflow
How it works
- 01
Customer asks
Message arrives on any channel. Support agent identifies intent — order, policy, product, or escalation.
- 02
Resolve or lookup
Pulls from knowledge base and live integrations. Shares tracking links, policy answers, or troubleshooting steps.
- 03
Close or escalate
Marks ticket resolved with CSAT prompt, or routes to human with transcript, sentiment score, and suggested reply.
In action
Sample conversation
Overview
What you get
- Knowledge-base grounded answers with source citations
- Order & account lookups via Shopify, WooCommerce, Stripe
- Sentiment detection with automatic escalation rules
- Multilingual replies in 30+ languages
Unlimited chat deflection on Scale. Voice escalations at $0.043/min.
Your agents
More agents
Ready to add Support to your team?
One workspace, every channel — deploy in under 48 hours.